FAQ

On May 11th, the federal COVID-19 Public Health Emergency ended and Massachusetts lifted certain requirements for healthcare facilities that had been in place to protect public health and safety. Universal masking is no longer required at Wellest for patients or staff. We will continue to screen patients for COVID 19 exposure but masks will now be optional. Optional masking is supported at Wellest and surgical masks will continue to be available for those who chose to wear a mask. Please be respectful of patients and providers who chose to mask while at our practice. If you are experiencing symptoms, you will be asked to mask to decrease illness transmission within our office. We may institute universal masking at any time and will inform our patients if this changes.

We are considered an out-of-network provider with all insurances, including Medicare and Medicaid. In order to spend the quality one on one time we need with our patients, we are fee for service with payment due at the time of service. We will help facilitate this reimbursement process by providing you with a claim form or a 'super-bill' that you can then submit to your insurance company. We recommend that you contact your insurance company in advance to find out what your out-of-network benefits are.

In the state of MA, patients do not require an MD prescription to receive treatment at Wellest. If you are planning to file for insurance reimbursement, it is recommended that you do obtain a prescription from your physician to minimize insurance issues.

Please fill out the online new client forms prior to your first visit. Also, please wear comfortable clothing and loosely fitting clothing. A sports bra or tank top is recommended for female patients.

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapist's day that could have been filled by another patient. As such, we require 48 hours notice for any cancellations or changes to your appointment. Patients who provide less than 48 hours notice, or miss their appointment, will be charged a cancellation fee of 50% of the treatment cost. Cancellations can only be made on a business day (Monday through Friday). If you have a Monday appointment, the cancellation must be made on the Friday prior.