Frequently asked questions
What insurances are accepted?
Wellest is considered an out-of-network provider meaning insurance is not accepted directly and payment is due at the time of service. Therefore, although payment is required at the time of service, a percentage of your out-of-pocket expenses will most likely be reimbursed to you directly by your insurance carrier. We will help facilitate this reimbursement process by providing you with a claim form or a 'super-bill' that you can then submit to your insurance company. We recommend that you contact your insurance company in advance to find out what your out-of-network benefits are.
Do I need a prescription from my physician for Wellest's treatments?
In the state of MA, patients do not require an MD prescription to receive treatment at Wellest. If you are planning to file for insurance reimbursement, it is recommended that you do obtain a prescription from your physician to minimize insurance issues.
How should I prepare for my first appointment?
Please fill out the online new client forms prior to your first visit. Also, please wear comfortable clothing and loosely fitting clothing. A sports bra or tank top is recommended for female patients.
What if I need to cancel my appointment?
24 hours notice is required in writing via email or by voicemail for all cancellations and/or appointment time changes. When an appointment is scheduled at Wellest, that time is reserved only for you. If an appointment is missed without cancelling within a 24 hour time frame, the practitioner does not have the opportunity to offer that time to someone else in need of services. Also, missed appointments can interfere with a client's progress.
Any late cancellations or missed appointments will be charged the full amount of the regular visit. Insurance will not cover any late or cancellation fees.
What is your office visit COVID-19 protocol?
We are currently seeing patients both in the office and virtually. Please see our guidelines for the in office COVID-19 Health/Safety Protocol:
We have established new safety protocols that we wanted to share with you. Adhering to the recommendations of the Massachusetts Board of Medicine and the Commonwealth of Massachusetts Executive Office of Housing and Economic Development, we are implementing the following guidelines:
1. SCREENING: 48 hours before your appointment, you will be asked if you are experiencing: coughing, shortness of breath, fever, muscle aches, loss of taste or smell, if you have been in contact with someone who has tested positive for COVID recently, or have been traveling. If any of these are true, your appointment will be cancelled for the safety of our practitioners and other patients. We respectfully ask you to take your temperature in the morning prior to your appointment. We have a contactless thermometer in the office and may ask for your temperature prior to your appointment in order to ensure safety of you and the practitioner.
2. ARRIVAL: Please use the 209 Columbus Ave entrance. At this time, the 142 Berkeley Street entrance is closed. However in order for you to get into the building, we need to come downstairs to let you in. If you have an appointment with Rachel, please email: email@example.com to let her know which entrance to come to. If you have an appointment with Kathy, please email: firstname.lastname@example.org. This may mean that you are waiting outside for a few minutes to ensure the treatment room is thoroughly cleaned and disinfected and that the previous patient has left the office. When we go upstairs to the office, please go directly to the sink to wash your hands. Additionally there is hand sanitizer in all treatment rooms.
3. MASKS: Masks are required to be worn throughout the building. While we ask that you keep your mask on during the intake, you will not be required to wear it while relaxing face down on the table. Please wait for your practitioner to tell you it is okay to remove your mask. Your practitioner will be wearing a mask throughout the entire treatment.
4. LIMITED HOURS: To maintain social distancing, to ensure patient and practitioner safety, we are carefully monitoring the schedule. Please be mindful that our clinic hours have shifted and may continue to do so as we learn what works best.
Surgically Clean Air: We have a medical grade air filtration system in every treatment room with a 6 grade filtration system and UV-C light to eliminate viruses and germs. These filters meet the guidelines for general surgery applications. When you are in the treatment room, you are breathing in surgically clean air, which is pretty cool! The filters were developed by two doctors during the SARS outbreak and are proven to drastically reduce the spread of viruses and germs.